| Disclaimer
Website
While we make every effort to ensure that content on this website is current and accurate, Elizabeth Hunt & Associates Ltd cannot be held responsible for any mistakes or omissions. We endeavour to keep the information up-to-date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. You may not reproduce any part of this website without permission.
Elizabeth Hunt & Associates Ltd cannot guarantee that this website will be free from viruses, defects or errors, nor that it will be viewable without interruptions or delays. This website may be subject to updates and changes without giving prior notice.
This site may contain links to external websites that may ask you for personal information. Elizabeth Hunt & Associates Ltd cannot be held responsible for the content or privacy policies of these websites. A link should not be taken as endorsement or recommendation of any kind by Elizabeth Hunt & Associates Ltd.
Property Particulars
These particulars are set out as a general outline only for the guidance of intending purchasers or lessees, and do not constitute any part of an offer or contract. Details are given without any responsibility, and any intending purchasers, lessees or third parties should not rely on them as statements or representations of fact, but must satisfy themselves by inspection or otherwise as to the correctness of each of them. No person in the employment of Elizabeth Hunt & Associates Ltd has any authority to make any representation or warranty whatever in relation to this property. Purchase prices, rents or other prices quoted are correct at the date of publication and, unless otherwise stated, exclusive of VAT. Intending purchasers and lessees must satisfy themselves independently as to the incidence of VAT in respect of any transaction relating to this property.
Without prejudice to the generality of the foregoing, Elizabeth Hunt & Associates Ltd has made every effort to ensure that measurements, details and particulars are accurate. However, they are only an approximate general guide and the property particulars are produced in accordance with the Property Misdescriptions Act (1991). Any lease, ground rent, photographs, floorplans, service charge and distance details cannot be guaranteed for accuracy and as such they should be checked by a solicitor prior to any contract.
Privacy Statement
Elizabeth Hunt & Associates will not use the personal information collected via Registration or Contact facility for any purpose other than individual customer care, mailing of property information, or individual contact where requested. We are committed to protecting your privacy and will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
You are not obliged to provide us with any personal information in order to use this site. However, there may be parts of the site where this type of information is requested. Should you choose to supply us with this information, it is our policy not to sell, share, or in any other way divulge this information to any third party. The information will only be used for the purpose for which you provided it. We comply with industry-standard security measures in relation to the storage and disclosure of personal information given to Elizabeth Hunt & Associates Ltd in order to protect your privacy and prevent unauthorized access.
The Data Protection Act 1998 gives you the right to have a copy of any information you supply to us that Elizabeth Hunt & Associates Ltd holds in relation to you. In the event that this information is incorrect or inaccurate, you may request that this is rectified. If you wish to request a copy of this information, please contact us.
Complaints Handling Procedure
If you have a complaint about any work carried out by Elizabeth Hunt & Associates Ltd, this procedure will be followed.
Send written details of your complaint to: Elizabeth Hunt, Elizabeth Hunt & Associates Ltd, Meadows, Calvert Road, Effingham, Surrey, KT24 5SR (Elizabeth@elizabethhuntassociates.co.uk). We will acknowledge receipt of the complaint in writing within 7 days of receipt of the written summary of complaint.
The written summary of complaint will be shown to the Managing Director, with a request for written comments concerning the complaint. Such written comments will be shown to you and this process will be undertaken within two weeks of receipt of your written complaint. You will be asked if there are any other comments that you wish to make to the person dealing with the complaint. Within 28 days of receiving the complaint, it will be thoroughly investigated and you will be contacted to inform you of the outcome and what action has been taken or will be taken.
If a complaint remains or you are dissatisfied, a separate review of the complaint and the manner in which it was conducted will be carried out, and you will be contacted within 21 days to inform you of the conclusion to this review.
If you are still dissatisfied with the handling of the complaint or the outcome thereof, the firm will endeavour to resolve this promptly through negotiations or otherwise agree to enter into a mediation process in accordance with the Centre for the Dispute Resolution (CEDR) Model Mediation Procedure, or alternatively the mediation service operated by the Royal Institute of Chartered Surveyors.
If the complaint has still not been satisfactorily resolved, we will agree to the referral of the complaint to the surveyors and valuers arbitration scheme operated by the Chartered Institute of Arbitrators, 24 Angel Gate, City Road, London, EC1V 2RS, from whom details of the scheme may be obtained.
Elizabeth Hunt & Associates are members of The Property Ombudsman (TPO). The TPO are able to resolve disputes referred by landlords or tenants, and relating to lettings and management agents that are members of the Scheme. These agents follow the Code of Practice for Letting Agents. Note that disputes relating to repayment of deposits paid by tenants and which are protected by an approved Tenancy Deposit Scheme should be referred to the relevant deposit protection scheme. |
